STORE POLICY

General Sales Conditions

a) These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for Etérea (“We” or “Us”) for India. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. Etérea reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with Etérea entered into after the effective date of any such modification shall be governed by the modified terms and conditions

b) No additional conditions ought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of Etérea . The failure of to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights

Our Privacy Policy Statement. we treat with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information including name, phone number and street and the email addresses necessary to fill and follow-up on an order.

Customer Communications

You also are encouraged to tell us how we can keep you up-to-date with our offers and if any concerns you have.

Our email address: etereachocolatier@gmail.com

Mobile: +91 9880740532

Cancellation Policy

a) Orders may be placed: By https://www.etereachocolate.com, By WhatsApp +91 9880740532, Bulk orders with email confirmation from Etérea and payment, Monday - Friday, 10:00AM to 6:30PM , Saturday - 10:00 AM to 12:15 PM

b) Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, Etérea will try to honor requests for changes. A fee will be charged in the event Etérea is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

c) Each order is subject to approval by Etérea . Etérea reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason.

Shipping charges, which are payable by the purchaser, are extra, and vary by destination. Details are available upon request. Check are Shipping and Returns policies.

Payment at time of Order

All purchases are subject to immediate payment by cash (dependent on the total order value), debit or credit card or mobile wallets (like GPay and Paytm) or as supported by Razor Pay payment gateway.

Availability of Products / hamper boxes/ packaging

The catalogue lists all of the products that generally are available from Etérea . From time to time products may be out of stock or otherwise unavailable. Please message or email us, since we also may add new products. Certain special gift items are unique and hand crafted and, therefore, available only in small quantities. To confirm, please call Etérea before ordering. For gift hamper baskets, Etérea reserves the right in the event of the unavailability of an item to substitute it with an item of equal or greater value. The presentation of gift items may be modified to ensure proper delivery and handling.

Note: The photos of our box/packaging may not be accurate depictions of the products featured therein.

Warranty and Resale Policy

Etérea guarantees the quality and freshness of its products for two/three weeks from the time they leave our store from Bangalore, so long as they are handled and stored as mentioned on the packaging.

We makes no representations or warranties with regard to our products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties hereby are disclaimed.

Consumers agree that products purchased from Etérea are for personal use (including gift-giving) and shall not be resold. Thank you for shopping with us.